frequently asked questions
What is SGAH - The Marketplace?
SGAH is a multi-vendor, online lifestyle and shopping destination that curates quality products and vendors across beauty, fashion, wellness and travel. The site is a way for women to support each other in the cultivation of healthy habits and entrepreneurship– all while bringing women together in a connected, supportive and empowered environment.
She’s Got a Habit– The Marketplace is designed to encourage, inspire, elevate and empower both small business owners and consumers who endeavor to live a fabulous, healthy lifestyle, expressed through quality choices for mind, body and soul.
I HAVE A QUESTION ABOUT A PRODUCT ON SGAH. HOW CAN I GET ANSWERS?
Most sellers will include the pertinent information about their items in the listing description. If you can’t find the information you need to move forward with completing your purchase, use the “Contact the seller” button on the item listing page to contact them directly. Please note that you must have a SGAH account in order to contact sellers on our site. Sellers in our community span a wide variety of locations and business hours. Typically, a seller will respond to buyer inquiries within 24-48 hours.
Buy with confidence
As an online marketplace, the most important thing SGAH can do is provide a safe environment for both buyers and sellers. SGAH curates all of the vendors posting items on our marketplace. Click on the Store’s link to view their profile to see what items they have for sale and how they describe their products. Take note to see if they are a top seller or if any of their items are best sellers. Feel free to ask for more information about any of the products they list via the “Contact the Seller” link on the product page.
DO I NEED A SGAH ACCOUNT?
You’re not required to have a SGAH account in order to purchase items, but there are a few good reasons why you should.
Direct communication with our sellers
Should you have questions or issues with your purchase, you’ll want to contact the seller directly using our internal messaging system. You’ll need an account in order to send messages to users on our site.
Reviewing your order information
Creating an account will allow you to log into SGAH and review your order details, including the item(s), price, order date, payment details, seller name and shipping/tracking information. Log into your account to review your order summaries.
An account also lets you leave feedback for sellers.
Staying in the know
Add items to your wish list to purchase at a later time.
I PURCHASED AN ITEM WITHOUT CREATING AN ACCOUNT. WHAT NOW?
Your purchase and shipping details and order confirmation number will be sent to the email address you submitted when completing checkout. If you need further assistance, contact our support team and we’ll get you squared away.
where's my order?
You can view any tracking information provided by the seller at the bottom of your order summary. Log into your account, locate the order summary and your tracking details and shipping notes will be displayed.
You can also send the seller a direct message to get more information about shipping and the estimated arrival date.
what are the benefits of selling on SGAH?
Building your online store takes vision, dedication, and time — so you need to know you’re building on a solid foundation. SGAH was built to help propel your business. We offer friendly fees and the tools you need to build a sustainable business with repeat customers.
How do I become a seller on SGAH?
Fill out the form here to apply to become a SGAH vendor. We’ll review your application and if approved, you’ll receive a link to your new seller account. *Submission of a vendor application does not guarantee approval.
how much does it cost to sell on SGAH?
SGAH has seller subscription plans. Check here to see what each plan offers. Any additional selling fees are collected after you make a sale. SGAH charges a small commission on all sales transactions and also collects a standard payment processing fee of 3% + 0.30 per order.
finding the perfect item
SGAH hosts items from active sellers across the country. If you’re into creating and cultivating good habits you’ve come to the right place.
- Category: You can filter your shopping experience by Category, Top Rated or Best Selling
- Filters. On the left side of the page live various filters to help you narrow down your search even further. You will see options such as category, color, condition and price.
- Sort by. Sort your results by relevance to your search term, price, newly listed items, or seller rating to quickly find the item(s) that best suit(s) your needs.
Once you’ve located that special something, click on the image to view the item listing page, where you can read through the full listing details, then add the item to your cart. You’re now well on your way to purchasing the item of your dreams!
do you ship internationally?
Unfortunately, we currently only ship to the United states and its territories. But we are expanding our reach to include international shipping in the near future.
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY TRANSACTION?
We want SGAH to be a safe, fun, and enjoyable marketplace for all, so we take all reports of abuse or fraud seriously. Our customer service team is proactive about about removing both users and sellers from the site who do not adhere to our Terms of Service.
For help resolving any issues that may arise, you can contact us anytime via email at email@example.com
who should i contact with shipping questions?
The seller ships directly to you via USPS, UPS, FedEx, or another qualified carrier. All orders and shipments use tracking information. This will be included in your order summary once the item ships and it is emailed directly to you. TRACK YOUR ORDER.
how do i return a product?
SGAH returns are easy and hassle free. If you are not satisfied with an item purchased, you may return that item within 30 days. Some exceptions do apply and are at the discretion of the individual vendor who may have their own return policy. For more information, please see our return policy.
how do I resolve issues?
If your transaction didn’t work out as expected or you have an issue with your order, your issue can be resolved in a few easy steps.
- Contact the seller using the link on the seller’s store page. They will work with you to resolve the issue. Contacting the seller is the fastest way to reach a resolution.
- Contact SGAH Support here firstname.lastname@example.org Our customer service team is standing by to assist you.
- Leave feedback: Leave feedback regarding your experience so that the seller is aware. SGAH monitors seller feedback metrics. You can also report abuse using one of the report abuse links throughout the site.
Have other questions or concerns?
Please shoot us a message using the form below, and we’ll respond within 24 business hours.